Frequently Asked Questions
Silver Lining Services – Your Questions Answered
WHAT IS SLS & HOW CAN IT HELP?
At Silver Lining Services, we understand that navigating personal care for yourself or a loved one can come with questions. That’s why we’ve compiled this FAQ section—to provide clear, compassionate answers to the topics that matter most. Whether you’re exploring eligibility for Medicaid Turquoise Care, curious about our zero-cost services, or seeking support as a family caregiver, you’ll find straightforward information here to guide your journey.
Our goal is to empower you with transparency and confidence. Below, we address common inquiries about caregiver training, service flexibility, insurance partnerships, and how we tailor care to honor your unique needs and preferences. These answers reflect our commitment to dignity, independence, and exceptional care—core values that define every interaction at Silver Lining Services.
Still have questions? We’re always here to help! Reach out to our friendly team for personalized assistance. Together, we’ll ensure you or your loved one receives the compassionate support needed to thrive at home.
Frequently Asked Questions About Silver Lining Services:
Our services are available to New Mexico residents enrolled in Medicaid Turquoise Care plans, including Presbyterian, Molina Healthcare, United Healthcare, or Blue Cross Blue Shield of NM. Eligibility depends on your health needs and plan coverage—we’ll help verify this during your free consultation.
We assist with daily living activities, including:
Hygiene/grooming (bathing, dressing, oral care)
Bowel/bladder care
Medication reminders
Light housekeeping and laundry
Errand assistance (groceries, prescriptions)
Companionship and emotional support
Our Home Care Aides complete rigorous training in safety protocols, empathy-driven care, and specialized skills (e.g., mobility support, medication management). They also undergo background checks and regular evaluations to ensure quality.
Contact us for a free consultation. We’ll verify your Medicaid Turquoise Care eligibility, discuss your needs, and create a personalized care plan. Services typically begin within days.
Yes! We guide eligible families through Medicaid Turquoise Care’s Family Caregiver Compensation Program, helping them complete paperwork and meet requirements to receive payment for caregiving.
We partner with Medicaid Turquoise Care through:
Presbyterian Health Plan
Molina Healthcare of NM
United Healthcare Community Plan
Blue Cross Blue Shield of NM
Visit frequency is tailored to your care plan—whether daily, weekly, or as needed. We prioritize flexibility to match your health goals and lifestyle.
Absolutely. We collaborate with your healthcare providers and Managed Care Organization (MCO) to ensure seamless communication, adjust care plans, and advocate for your needs.
We combine zero-cost care with deep expertise in Medicaid Turquoise Care, compassionate trained staff, and a focus on preserving independence. Plus, we empower families through caregiver compensation support—all while treating clients like family.
While our regular services operate during scheduled hours, we prioritize urgent needs. Contact us directly, and we’ll coordinate with your MCO or healthcare provider to arrange timely support. For emergencies, always dial 911 first.
Yes! We strive to match clients with caregivers who respect their cultural background and language needs. Let us know your preferences during the consultation, and we’ll ensure a compatible, compassionate match.
Your Comfort Is Our Highest Priority
Every question, every detail, every conversation—these aren’t just words, but the foundation of confidence and peace of mind that matter most when it comes to the health and well-being of your loved one. Understanding the nuances of care, knowing the options available, and having the right to clear answers aren’t luxuries—they’re necessities. That’s why it’s so important to ask questions, even if they seem simple. They help create the safe, supportive environment where seniors feel protected and families regain certainty about the future.
Our team isn’t just made up of professionals with expertise in geriatric care. They’re compassionate, patient individuals who never see a topic as “awkward” or a request as “trivial.” They’re here to listen, guide, and share their knowledge, breaking down complex situations into manageable steps. Their kindness and attentiveness aren’t formalities—they’re genuine commitments to making a difference. Every consultation is a dialogue, with your needs shaping our personalized approach.
We believe exceptional care starts with open communication. Never hesitate to ask, clarify, or seek reassurance—it’s how you stay in control and positively impact quality of life. Our team is always here to ensure you never face uncertainty alone. Together, we’ll find solutions that fill each day with dignity, respect, and joy. Because for us, nothing matters more than helping seniors maintain their independence and giving families the peace of mind they deserve.
Reach out to us today—and discover how care can be both professional and deeply human.
